Episode 17

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Published on:

29th Mar 2023

Volume Covers Everything with Greg Graber

Ever wondered what it takes to run a thriving restaurant? Greg Graber, CEO of Heritage Food Brands, discusses the three pillars of a successful restaurant this week on the Titans of Foodservice podcast. He shares why restaurant guests need to be able to connect with the people serving them and the challenges of maintaining that standard consistently. Listen as Nick and Greg have an insightful conversation on the value of hard work and perseverance in the foodservice industry today. 

QUOTES

  • “It doesn't really matter in our business what department you're running. If you exist to serve both those that serve our guests and our guests, you're going to be in great shape.” -Greg Graber [05:32]


  • “Whether it's a bad hire or bad decision, you just fail fast and move on. I mean, you can't really dwell on it. Failing isn't bad. You learn a lot. It's only bad if you hang on to it.” -Greg Graber [10:55]



TIMESTAMPS

1:06 Intro: Greg Graber, CEO of Heritage Brands

4:19 Exploring the Competitive Nature of the Business

6:53 The 3 Pillars of The Restaurant Business: Atmosphere, Food, and Hospitality

8:46 Quality Control Process for Restaurant Chain Consistency

15:52 Navigating Economic Interventions During COVID-19

33:24 Mentorship and Leadership in the Restaurant Industry

37:06 Staying Focused and Identifying Strengths





RESOURCES

Portillo Sales



CONTACT 

Nick: nick.portillo@portillosales.com

Greg: https://www.linkedin.com/in/greggraber/

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About the Podcast

Titans of Foodservice
Nick Portillo shares with you the things he has learned on his own journey of building a successful business in the food service industry.

About your host

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Seth "Creek" Creekmore

Seth Creekmore, or “Creek,” as he is known by most of his friends has been studying the Enneagram for almost 10 years now. Having completed training under Lynda Roberts & Nan Henson, he continued learning the Enneagram through a smattering of other teachers and books and eventually completed the Awareness to Action program. He was one of the original founders of the popular Fathoms | An Enneagram Podcast and now serves as the resident Millennial for the Awareness to Action Podcast. He creates Cinematic Folk music under the name Creekmore and enjoys, hiking in cold places, cooking in warm places and traveling to all the places.